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Refund and Return Policy for Digital Downloads

Thank you for shopping at Batik Closet. If you are not entirely satisfied with your purchase, we're here to help.

Refunds

Due to the nature of digital downloads, we typically do not offer refunds once the purchase is completed and the download link has been accessed. However, we understand that exceptional circumstances may arise, and we will review refund requests on a case-by-case basis.

If you believe you are entitled to a refund, please contact us within 5 days of your purchase, providing a detailed explanation of the issue. We will assess your request and notify you of the approval or rejection of your refund.

Exchanges

We do not offer exchanges for digital downloads. If you have purchased the wrong item or require assistance with your download, please contact us, and we will do our best to resolve the issue.

Refund and Return Policy for Clothing Items

Please note that fulfillment, shipping, and returns for this product are managed by a third-party manufacturing partner called Printful.

Causes for returns:
1. Order failed to deliver: If the carrier is unable to deliver the items due to an incorrect address or if the package remains unclaimed, it will be returned to the default return address. For Printful orders, they will be sent back to the facility and held for 28 days at no cost. Please contact us during this time to arrange re-delivery. Please note that Printful charges shipping costs for reshipments, and we kindly request that you cover these costs after confirming the correct address.

2. Damaged & mislabeled items: While we pride ourselves on product quality, if a damaged or mislabeled item slips through our quality control or is damaged during shipment, we take full responsibility and provide a free replacement. Please reach out to us with a detailed description and photos of the issue within 30 days of receipt.

3. No buyer's remorse returns: Unfortunately, we cannot issue refunds for buyer's remorse. Thank you for understanding. Please carefully refer to the size guide to ensure the correct size is selected.

4. Sizing issues: Please note that our return policy does not cover products ordered in the wrong size. Please carefully refer to the size guide to ensure the correct size is selected.
Gabriella Alfroy portrait with makeup, designer batik closet

Contact Gabriella

If you have any questions about refund and return policy for digital downloads, please contact the designer by using the contact from the button below
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